FAQs

• What are your opening hours? We offer indicative opening hours on our Facebook page and on Google, Monday to Saturday, 10AM to 8PM. But we will work around your busy schedules as much as possible. We do a small number of appointments, and therefore can afford to organise sessions at different times during the week. Call us at 0410 287 988 to enquire. We recommend late afternoon / evening sessions, followed by a quiet evening/night.
• How early do I need to book? As early as possible. Call 0410 287 988 to organise a day and time. We limit the number of weekly sessions  to 13 of 2 hours each, (not more than 2 daily, Mon-Fri, & 3 on Sat) to ensure this remains a high-quality luxury massage experience. You are welcome to call for a same day appointment, as we may have an opening, but we may not be able to accommodate you every time.
• Should I wash my hair before the massage? We recommend that you do not. This unique massage style does involve the use of oils, and includes scalp massage (you do not want to miss out on that :) ). Please bring an elastic band to tie up your hair.
• Where can I park? There is ample 2hr free car parking in Walsh Avenue  and adjacent streets.

Our brand new studio is at 7A Wigram Lane, Glebe. Free car parking in the lane and all streets around. Try  7A Wigram lane on your GPS or on Google Maps. We are just across the lane from Arthur Gray reserve.

• Are there any contra-indications? The same as for a traditional massage, i.e. recent surgery, some types of skin disease, cancer, fever and sickness, DVT, etc. Call us if unsure.
• How do you deal with the Covid-19 pandemic? Since reopening on 20th of April 2020, we have added extra layers of safety to our already strong disinfection and safety protocol: systematic alcohol wiping of all surfaces between 2 clients, checking with client before an appointment, systematic hand washing upon arrival. Our protocol already included bleach cleaning of entire studio regularly, single use for all towels, hand drying towels, face cradle cover, systematic disinfection of massage table cover with organic cleaner, use of essential oils and A/C unit cleaning the air and removing dust. And, of course, as a massage therapist, I am a world champion of hand-washing. ;)
• How often should I get a massage? It varies. We recommend fortnightly to monthly as an optimum "maintenance" program. Some clients visit us weekly.
• Do you offer health rebates with specific funds? No. We would argue that an Inner Balance Massage is very beneficial for your health in the short, medium and long term, but the insurance companies do not see it that way. :)
• Do I need to dress in a particular way? No, whatever feels comfortable. We would recommend loose clothing, little or no make-up and hair tied up, but it is all your choice. It is your moment and we work with you to ensure it is blissful.
• Do I need to shower after the massage? No. We use high-quality oils and creams, and your skin will benefit from delaying your shower. You are welcome to have a quick shower before the massage, if you are visiting in the evening, straight from work.
• Is it true that a Kahuna massage is done fully-naked? Yes and No. First of all, you should always undress to your level of comfort. This modality aims at relaxing you deeply, so you need to be comfortable. Having said that, the long flowing movements and under-body work are honestly easier and more enjoyable if you do not keep your underwear. And, finally, we use very large, thick and heavy towels, with a conservative approach to draping, to ensure you are adequately covered at all times.
• How much time should I allow for a treatment? Our massage itself is 2 hours long. On a first visit, allowing for 2.5/3 hours is adequate. We cannot rush things, and will take the time necessary to care for you and give you the best experience possible on the day. Communication is an important part of the massage: we will discuss your needs and expectations at length, and we will explain the treatment in great details before we get started.
• Can I offer a luxury massage experience to my friend for her birthday? Absolutely. Many of our new clients come to us through a referral or a gift voucher. It is a unique present that they will thank you greatly for.
• You mention Hawaiian Kahuna massage a few times. What is it? The Hawaiian Kahuna massage is the base of our unique signature bodywork. Please refer to additional information below.
• How can I pay? You can pay cash or using your credit card. A small C/C processing fee is added to the treatment price.